> For the complete documentation index, see [llms.txt](https://plyaz.gitbook.io/plyaz_25/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://plyaz.gitbook.io/plyaz_25/faqs.md).

# FAQS

## 1. General Pilot Questions

<details>

<summary>What is the purpose of the pilot?</summary>

To test the entire PLYAZ funding engine with real players, real campaigns and real weekly posting before full UK rollout. Specifically, we want to validate:

* Campaign creation flow
* Milestone verification
* Payment processing & payout flow
* Weekly posting behaviour
* Fan engagement
* Operational workflow
* KYC & compliance processes
* Support, templates, onboarding flows

This is a controlled pilot designed to stress-test the system before public launch.

</details>

<details>

<summary>Who is eligible to join the pilot?</summary>

* Released academy players
* Semi-professional players
* Unattached/trialling players
* Ages 16–23 ideally
* Introduced via agents (e.g., Rise Agency), ambassadors, or county FA contacts

</details>

<details>

<summary>When does the pilot start and end?</summary>

* **Quiet onboarding:** 8–15 December 2025
* **Weekly posting begins:** Week of 15 December
* **Campaign prep:** 7–25 January
* **Campaign Launch:** 31 January 2026
* **Duration:** 30-45 Days, depending on length of campaign creation of the player
* **Pilot duration:** Feb 1 – Feb 28
* **Milestones & payouts continue:** February–April
* **Pilot review:** February 28

</details>

***

### 2. Platform Access & Community <a href="#id-2-platform-access--community" id="id-2-platform-access--community"></a>

<details>

<summary>Do players need to join the PLYAZ Community?</summary>

**Yes; mandatory.** The community is where players:

* Post weekly updates
* Build their story
* Warm up their audience
* Bring supporters
* Get support from PLYAZ
* Engage with other players
* Build visibility before campaign launch

</details>

<details>

<summary>What &#x26; where players should post during the pilot?</summary>

**Minimum 1–2 posts per week:**

* The PLYAZ Community (mandatory)
* Social media (optional but recommended)

Examples:

* Training clips
* Gym work
* Rehab work
* Match prep
* Reflections
* Progress updates
* Goals for 2026
* Lessons learned

Authenticity beats production quality.

</details>

<details>

<summary>Do players need followers before posting?</summary>

No. This is about storytelling, trust, visibility; not follower count.

</details>

***

### 3. Campaigns & Fundraising <a href="#id-3-campaigns--fundraising" id="id-3-campaigns--fundraising"></a>

<details>

<summary>When can players create campaigns?</summary>

31 January 2026 onwards.

</details>

<details>

<summary>Which campaign tier can players choose?</summary>

**FREEMIUM (Up to £250)**

* Goal: £50–£250
* 30-day campaign (fixed)
* Milestones: 60% / 40%
* 1 active campaign
* Platform fee: 12.5%
* KYC required
* No subscription

**PREMIUM (Up to £5,000)**

* Goal: £251–£5,000
* 30 or 45 days
* Milestones: 40% / 30% / 30%
* 1 active campaign
* Platform fee: 10%
* Subscription: £29/month
* KYC required

</details>

<details>

<summary>How many campaigns can players run in the pilot?</summary>

Only 1 campaign each during the pilot window.

</details>

<details>

<summary>Can players cancel Premium after raising funds?</summary>

Yes, but strict rules apply:

If a Premium player cancels before completing all payouts:

* Account downgrades to Freemium
* Maximum they can withdraw = £250
* Any funds above £250 = frozen for 90 days
* If they don't reactivate Premium → Funds move to Community Impact Fund

This prevents "upgrade → raise money → cancel" abuse.

</details>

<details>

<summary>Do campaigns need to be approved?</summary>

Yes, within 48 hours. Reviewed for:

* Legitimacy
* Quality
* Fraud prevention
* Spend clarity
* Milestone logic
* Media quality

</details>

***

### 4. Contributions & Donors <a href="#id-4-contributions--donors" id="id-4-contributions--donors"></a>

<details>

<summary>Can fans contribute without an account?</summary>

Yes. Guest checkout is enabled.

</details>

<details>

<summary>Can fans view campaigns without logging in?</summary>

Yes, campaigns are public for sharing and SEO.

</details>

<details>

<summary>Can athletes donate to other athletes?</summary>

Yes, except:  They cannot fund their own campaign.

</details>

<details>

<summary>What is the minimum donation?</summary>

£10.

</details>

<details>

<summary>Can donors get refunds?</summary>

Yes, within 30 days:

* Stripe handles refunds
* PLYAZ platform fee is non-refundable
* Partial refunds allowed
* Refunds are manually reviewed

</details>

***

### 5. Milestones & Payout Rules <a href="#id-5-milestones--payout-rules" id="id-5-milestones--payout-rules"></a>

<details>

<summary>What are the milestone thresholds?</summary>

All campaigns follow:

* 25%
* 50%
* 75%
* 100%

These thresholds determine payout eligibility.

</details>

<details>

<summary>What if the campaign raises less than 25%?</summary>

Player receives 100% of funds raised.

</details>

<details>

<summary>What if a campaign raises 68%?</summary>

* Highest milestone achieved: 50%
* Player receives: 50% of total funds raised
* Excess (18%) goes to Community Pool

</details>

<details>

<summary>What is the Community Pool?</summary>

A shared pool used to:

* Support underfunded players
* Provide micro-grants in the future
* Fuel the ecosystem

</details>

<details>

<summary>What does the player need for payouts?</summary>

* Account must be KYC verified
* ONE bank account linked
* Milestone proof submitted
* No flags for fraud
* Admin approval
* Stripe payout time: 3–5 business days

</details>

***

### 6. KYC, Compliance & Bank Accounts <a href="#id-6-kyc-compliance--bank-accounts" id="id-6-kyc-compliance--bank-accounts"></a>

<details>

<summary>Is KYC mandatory?</summary>

Yes, all payouts require Stripe Identity verification.

</details>

<details>

<summary>Can players have multiple bank accounts?</summary>

Not in MVP. Only 1 bank account can be linked.

</details>

<details>

<summary>Can admins pause or cancel payouts?</summary>

Yes, essential for fraud prevention.

</details>

***

### 7. Operational & Technical Questions <a href="#id-11-operational--technical-questions" id="id-11-operational--technical-questions"></a>

<details>

<summary>Are campaigns reviewed manually?</summary>

Yes; within 48 hours.

</details>

<details>

<summary>Is there a preview mode?</summary>

Yes; players can preview before publishing.

</details>

<details>

<summary>Is support available?</summary>

Yes; via WhatsApp, email, and PLYAZ Community.

</details>

<details>

<summary>Do players get templates?</summary>

Yes; including:

* Posting prompts
* Campaign story templates
* Milestone examples
* Launch kit

</details>

***

### 8. Ending or Cancelling Campaigns <a href="#id-12-ending-or-cancelling-campaigns" id="id-12-ending-or-cancelling-campaigns"></a>

<details>

<summary>Can a player cancel a campaign?</summary>

Yes, but:

* No payouts are made
* Funds go to Community Impact Fund after review

</details>

<details>

<summary>Can PLYAZ cancel a campaign?</summary>

Yes; for:

* Fraud
* Misrepresentation
* Failure to provide proof
* Repeated policy violations

</details>

***

<br>